Refund policy

At Savage Creek Signs, we want you to be happy with your order. If something is not right, please contact us and we will do our best to make it right.

30-Day Return Window

We accept returns within 30 days of delivery on eligible items.

To qualify for a return, the item must be:

  • Unused
  • In its original condition
  • Free from damage caused after delivery
  • Returned with any original packaging, when possible

Non-Returnable Items

Because some items are made specifically for each customer, we cannot accept returns on:

  • Personalized items
  • Custom signs
  • Custom tumblers
  • Custom vanity license plates
  • Items with names, dates, custom text, or customer-provided designs
  • Final sale or clearance items

If your custom item arrives damaged or we made an error with your order, please contact us so we can fix it.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number
  • A photo of the damaged or incorrect item
  • A photo of the packaging, if damaged during shipping

If the issue was caused by shipping damage or an error on our end, we will offer a replacement, refund, or other appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our mistake.

Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping method. Savage Creek Signs is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card company to process the refund.

Exchanges

We do not guarantee exchanges, but we may offer a replacement depending on the item and availability.

For damaged, defective, or incorrect items, we will work with you to resolve the issue as quickly as possible.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Orders may only be canceled before production or fulfillment has started. Once a custom or personalized item has entered production, it cannot be canceled.

Contact Us

For return or refund questions, please contact us with your order number and details about the issue.